04/06/2026
Introduction
These Terms and Conditions govern the provision of aesthetic treatments, minor skin surgery, private General Practitioner (GP) health and lifestyle services, and all associated consultations (collectively referred to as “Services”) by Kirbha Clinic (“the Clinic”, “we”, “us”, or “our”) to you, the patient (“the Patient”, “you”, or “your”). By booking an appointment, paying a deposit, or proceeding with a consultation or treatment, you agree to be legally bound by these Terms and Conditions in their entirety.
Scope of Services
Our Clinic provides a multidisciplinary approach to patient care, incorporating both aesthetic and private medical health services.
- Aesthetics and Minor Surgery: Including but not limited to botulinum toxin (Botox), dermal fillers, skin lesion removals, and breast/body cosmetic consultations.
- GP Health and Lifestyle Services: Including comprehensive health assessments, lifestyle medicine, weight management protocols, diagnostic testing, and general private medical consultations.
- All Services are provided by appropriately qualified medical professionals and are subject to continuous rigorous medical assessment to ensure clinical safety and suitability.
Age Restrictions
The Clinic strictly adheres to regulatory and ethical guidelines regarding age. We do not treat any individuals under the age of 18.
We reserve the right to request valid photographic identification (such as a passport or driving licence) prior to any consultation or treatment. If you are unable to provide valid identification proving you are over 18, your appointment will be cancelled, and any applicable deposits or consultation fees will be forfeited.
Consultations, Fees, and Deposits
To secure an appointment with our medical professionals, a fee or deposit is required depending on the nature of the visit. All consultation fees are strictly non-refundable.
The fee structure is as follows:
- Skin Lesions: A non-refundable consultation fee of £200 applies.
- Breast and Body Cosmetics: A non-refundable consultation fee of £250 applies.
- Botox and Dermal Fillers: A deposit of £50 is required to secure your booking. This £50 deposit is fully redeemable against the cost of the procedure when booked during your consultation.
- GP Health and Lifestyle Services: Consultation fees will be quoted at the time of booking based on the specific medical or lifestyle assessment required. A deposit or full pre-payment may be required to secure these clinical appointments.
- Other Treatments: The Clinic reserves the right to require a deposit for other treatments and in various other circumstances, which will be explicitly communicated to you at the time of booking.
Treatment Pricing and Transparency
We are committed to absolute transparency regarding the financial investment required for your care.
- Prior to the commencement of any procedure or lifestyle program, you will be provided with a comprehensive overview of the full costs associated with your proposed and agreed treatment plan.
- This cost breakdown will explicitly include the price of any recommended or mandatory maintenance treatments, follow-up consultations, or ongoing prescription costs before any treatment is undertaken.
- No hidden fees: Patients are only charged for the specific treatments, tests, or services they actually receive during their visit, alongside any applicable consultation fees or pre-arranged deposits.
Payments
All balances must be settled in full on the day of the treatment or consultation, prior to leaving the Clinic.
- We accept cash and all major debit and credit cards, explicitly including AMEX (American Express).
- The Clinic does not offer credit facilities or post-treatment invoicing unless previously arranged and agreed upon in writing by Clinic management.
Rescheduling, Cancellations, and Late Fees
We require significant notice to adjust clinical diaries and accommodate other patients. Our cancellation and rescheduling policies are strictly enforced across all aesthetic, surgical, and GP services.
- Changes with MORE than 48 Hours’ Notice: Procedure and consultation dates may be amended or rescheduled provided that a minimum of 48 hours’ notice is given prior to the scheduled appointment time. If you successfully reschedule with more than 48 hours’ notice, your original deposit will remain securely on your patient account as a credit balance. To confirm the newly rescheduled appointment, a new deposit must be paid at the time of rescheduling. Your existing credit balance will remain available on your account to be redeemed against future treatments.
- Cancellations or Changes with LESS than 48 Hours’ Notice: If you cancel your appointment, request a date change, or fail to attend with less than 48 hours’ notice, you will incur a total loss of your deposit. In addition to the forfeiture of the deposit, a £50 late cancellation fee will be applied to your account. This fee must be settled before any future appointments can be booked or attended.
Late Arrivals
We operate a busy clinical diary and late arrivals impact the care of subsequent patients. If you arrive more than 15 minutes late for your scheduled appointment, we may not be able to proceed with your treatment or consultation. In such instances, the appointment will be considered a “fail to attend”, resulting in the loss of your deposit and the application of a £50 late cancellation fee.
Suitability for Treatment
All treatments and lifestyle interventions are subject to a thorough medical assessment. The Clinic and its medical practitioners reserve the right to refuse treatment to any individual if, in their professional medical opinion, the proposed intervention is deemed clinically inappropriate, unsafe, or unlikely to achieve the desired outcome. In the event that a practitioner refuses treatment on medical grounds during a consultation, the standard non-refundable nature of the consultation fee remains applicable to cover the clinical time and assessment provided.
Medical Outcomes and Expectations
Medicine and aesthetics are not exact sciences. While our practitioners use the highest quality products and evidence-based clinical techniques, individual physiological responses vary. We cannot guarantee exact, identical, or permanent results, and the timeline for results to become visible can differ between patients. Therefore, no refunds or free corrective treatments will be provided if the expected anatomical or aesthetic outcome is not fully achieved, provided the treatment was administered to standard clinical protocols.
Aftercare and Follow-Up Appointments
Clinical safety and optimal outcomes are our highest priorities. For relevant aesthetic procedures, minor skin surgeries, and specific GP lifestyle interventions, a mandatory or highly recommended follow-up appointment is required. To ensure continuity of care, this follow-up appointment will be booked at the clinic concurrently with the administration of your procedure before you leave the premises. It is the Patient’s responsibility to attend this follow-up appointment.
Chaperone Policy
The Clinic is committed to providing a safe, comfortable environment. All patients are entitled to have a chaperone present for any consultation, examination, or procedure where they feel one is required. If you would like a chaperone present, please inform our reception team at the time of booking or upon arrival, and a trained member of staff will be provided.
Patient Conduct (Zero Tolerance Policy)
The Clinic operates a zero-tolerance policy regarding abusive, aggressive, or threatening behaviour towards our staff or other patients. This includes both physical and verbal abuse, whether in the clinic, over the telephone, or via email/social media. If a patient behaves in an unacceptable manner, we reserve the right to immediately terminate their treatment, refuse future provision of Services, and retain any deposits paid.
Professional Complaints Procedure
The Clinic is committed to delivering the highest standard of medical and aesthetic care. However, if you are dissatisfied with any aspect of the Service you have received, we have a formal complaints procedure in place to ensure your concerns are investigated thoroughly and transparently.
- Submitting a Complaint: All formal complaints must be submitted in writing. Please detail the nature of your complaint, the dates of the incidents, and the practitioners involved, and send this via email to: info@kirbhaclinic.com.
- Response Timeframe: Upon receipt of your written complaint, the Clinic will formally acknowledge it and provide a comprehensive response within 10 working days.
- Investigation Process: If your complaint requires a more complex clinical investigation that extends beyond the 10-working-day timeframe, we will notify you of this delay, outline the steps being taken, and provide an updated timeline for a final resolution.
Personal Belongings
The Clinic cannot accept responsibility or liability for any lost, stolen, or damaged personal belongings, valuables, or garments brought onto the clinic premises by the Patient.
Liability
The Clinic will not be held liable for any economic loss, loss of income, or incidental damages resulting from the provision of our services, or from appointment delays or cancellations on our part due to unforeseen medical emergencies, practitioner illness, or equipment failures. Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our clinical negligence, or any other liability which cannot be excluded under UK law.
Amendments to Terms and Conditions
The Clinic reserves the right to update, amend, or modify these Terms and Conditions at any time and without prior personal notice.
- Effective Date of Changes: Any changes will become effective immediately upon being published on our official website or displayed prominently within the Clinic premises.
- Patient Responsibility: It is the Patient’s responsibility to review these Terms and Conditions periodically. By continuing to book appointments, attend consultations, or receive treatments after any amendments have been published, you acknowledge and agree to be bound by the updated Terms and Conditions.
- Pre-existing Bookings: For treatments or consultations booked and secured with a deposit prior to the publication of newly amended terms, the specific financial terms agreed upon at the precise time of booking will be honored for that specific appointment.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
